We have updated photos!
|
|
|
 |
Frequently Asked Questions
1. Can you repair scratches on low-e glass? How about tempered?
Yes, we can work on both. In fact, most windows we work on are low-e, and the polishing process does not disturb either the low-e film or the seal of the window. All types of glass can be repaired: tempered, plate glass, tinted, beveled glass, auto glass, and even mirrors.
2. Isn't it true that polishing glass will cause distortion?
Not so with our technique. We have perfected the art of polishing glass and can achieve distortion-free results each time. Unique pads and compounds allow us to remove scratches ranging in depth from .004" (deep enough to catch your fingernail) to .020" with no distortion! With a little extra time and care, even severe scratches with chipped glass fragments and dust throughout the damaged area can be successfully repaired, such as those commonly associated with graffiti.
3. How does scratch removal work?
Removing scratches and surface damage from glass involves a multi-stage grinding and polishing process. After selecting an abrasive grinding disk that is matched to the severity of the damage, we remove glass stock until the damage is gone. This first step is critical to a successful repair and requires patience and skill. Next, finer abrasives are used in preparation for the final polishing phase, after which the glass looks as good as new.
4. Do you have any repair limitations?
Scratches within 1/2 - 3/4" from the edge of the glass may not be repairable. Typically, chips, holes, and bubbles cannot be refinished. And if scratches cover the entire surface area of the glass, they may be repairable, but generally at a cost that exceeds replacement.
5. Can you work on eyeglasses or watches?
No, we do not work on jewelry or other similar small scale personal items.
6. Can you work on aquariums?
Yes. Prices start at $150 for empty movable tanks. Larger, stationary aquariums may require us to actually get in the tank to do the repair. This will require a custom bid, so please call.
7. What caused this damage?
There could be a number of things. In residential and commercial construction, scratches are often caused by razors, mortar, stucco, ladders, sanders, window production, window installation... the list goes on. Mineral deposits from sprinkler systems and graffiti are problems commonly encountered in building management. With automobiles, the causes are usually old windshield wiper blades and makeshift ice scrapers. All of these can be successfully repaired. Accent Glass Resurfacing is not in a position to determine specific time or cause; that is up to you to diagnose.
8. What is the difference between Goo-Guard protection and factory applied protective films?
Factory applied window films sometimes offer little protection, can be difficult to remove, and hide any defects that may have existed prior to shipment. On the other hand, Goo-Guard is a 2 mil rubberized barrier that offers abrasion and puncture resistance. It can be easily removed without razors, thus reducing the chances of scratching the glass, unlike factory films that often bake onto the glass during hot Austin summers. Prior to coating, we perform a close inspection of each window to flag any potential issues, i.e. scratches, breaks, low-e damage, etc., so that you can address these well in advance of closing.
9. Does your Goo-Guard installation price include removal as well?
Your window cleaners can easily remove Goo-Guard as part of their cleaning process by lifting a corner of the film with their fingernail or a straight-edge. If Goo-Guard resists removal due to excessive heat, you may also use water to reactivate the film and then peel.
|
|
|
|
|
